Shipping policy

Shipping Policy

Thank you for choosing Mai Autumn! We want to ensure that your shopping experience is as smooth as possible. Please take a moment to review our shipping policy:

1. Processing Time:

• Our standard processing time for orders is between 1 to 7 business days. However, please note that specific products or custom orders may have additional processing times, and this information will be clearly mentioned on the respective product pages.

2. Shipping Costs:

• For orders within the United States:

  • Orders over $50 qualify for free shipping.
  • For orders under $50, shipping costs will be calculated based on the weight of the items and the destination during the checkout process.

• For international orders:

  • Shipping costs will be calculated according to the weight of the items and the destination during the checkout process.

3. Expected Delivery Times:

• Once your order has been processed, you will receive a confirmation email with tracking information. The expected delivery times may vary depending on your location and the shipping method selected during checkout.

4. Digital Products:

• For digital product sales, you will receive download information shortly after the completion of your purchase. Please check your email for instructions on accessing your digital products. If you encounter any issues, feel free to contact our customer support team.

5. Order Tracking:

• You can track the status of your order using the provided tracking information in the confirmation email. If you have any questions about the status of your order, please don't hesitate to contact us.

6. Contact Information:

• If you have any questions, concerns, or special requests regarding shipping, please reach out to our customer support team at contact@maiautumn.com.

Thank you for choosing Mai Autumn! We appreciate your business and are here to assist you with any inquiries you may have. Happy shopping!